No two steps are possible without the keyword storytelling being mentioned somewhere. But if you ask what the term stands for, you will soon be amazed. Therefore: It is time for a redefinition!
Intelligence can always be recognized by how differentiated a thing is viewed. This also applies to storytelling. Even the ancient Romans recognized that “like with like, but unequal with unequal”.
Because storytelling today means everything – and therefore less and less – you will find here a new, practical and above all useful definition of this key concept of communication with video.
- Storytelling is more than just a technique for telling stories.
- Not only the way of telling a story, but especially the content (the story) determines a story.
- You can narrow down the suitability of content for storytelling by its proximity to the target audience, its topicality and its narratability.
- Content and the type of storytelling influence each other. You differentiate between story forming and storytelling.
- Dramaturgy is a tool that helps with storytelling.
- Not everything is a story and not everything has to be a story.
What does storytelling mean?
There is nothing that cannot be made worse, stupider or more misleading. Storytelling is not a universal fuse that automatically leads to a creative explosion and thus more impact.
The well-meant, but mostly fragmented definition of storytelling proves it. Here is a selection of definitions of what the term should stand for
- “Storytelling is the promotion of services and products on the web” 1
- “Storytelling means translating complex content into coherent stories.”2
- “Content must be prepared in an exciting way today. This is where storytelling comes into play: Using heroes, princesses and villains, connections can be conveyed in a memorable way. Hollywood-style.”3
- “There’s something different at the end than at the beginning. Storytelling is a plot that consists of the beginning, the middle and a coherent end. …which creates a tension. “4
- “First of all, it means telling stories.” 5
- “Storytelling is a method of conveying information through the use of stories.”6
References: 1 Storytelling für KMU, non-fiction book, 2019; 2 Content Marketing Wiki. Storytelling; 3 Blueglass, Digital marketing expertise, 2017; 4 Agentur Businessmind, July 2017; 5 Christian Riedel, Story Architect, Jimdo; 6 Textbroker.de, Storytelling
The term storytelling comes from the feature film business. This is the reason why storytelling is primarily defined as a technical narrative method.
After all, if you are telling a story for a large audience in the cinema, you usually know which story you want to tell. Especially since the story here is mostly fictional and thus already optimally geared to the audience’s interest.
In corporate communications, this definition does not go far enough. This is because here the brief, the content to be told and the way it is told merge.
The filters that precede the feature film, such as exposé, treatment and story outline, are usually missing here. Everything begins simultaneously with each other at point zero.
Storytelling as a narrative method
A popular approach sees storytelling as a “narrative method”.7 The term is translated here quasi literally: How to tell a story.
So it’s all about how a story is told. Granted: …while the how is highly relevant… But it’s only half the story.
Because if storytelling was only about the how, any content (sic!) could be told in a stirring way. This conviction is only held by the advertising profession.
Everyone else knows the story of the chicken and the egg, the river and the riverbed and therefore knows that form cannot replace content. River and riverbed influence each other. A chicken without an egg (and without a cock) is just as impossible as an egg without a chicken.
Reference: 7 Wikipedia DE
Enriching information with emotion: Is this storytelling?
Again and again, there are voices that explain the high trend factor of storytelling by the fact that storytelling combines information with emotions. Because with a well told story, it is generally believed that you can hit the target audience directly in the heart. 8
There are three problems with this:
- Firstly, feelings are not a scattered wort that you can simply pour over dry facts to make them peppy.
- Secondly, dealing with emotions in communication is never without risk, and therefore not a panacea.
- And thirdly, most representatives of the medical fraternity believe that anyone who is hit precisely in the heart is dead. So no more consumer. Funeral homes excluded.
So here again the legacy of the entertainment business is evident. It would never even occur to a feature film maker to question the necessity of emotions in a feature film! Feelings are only a topic where up to now there has been communication without emotional components.
What we learn from this: Good communication does not hit the addressee in the heart. Instead, it moves the heart, using it as an echo chamber.
Reference: 8 Wikipedia DE
Greetings from Hollywood
The principle of using storytelling to show what is at stake in order to create concern and closeness before the superhero (or his surrogate, a heroic product) saves the world is borrowed from the feature film world. 9
The problem with that:
With this principle in mind, you always end up with a story that is about death or life. However, the end of the world and the danger of death are often not necessarily what marketing managers expect from a communication measure. They are not recommended for promotion.
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Based on the work of Joseph Campbell 10 and Chris Vogler 11the US consulting firm The Content Advisory has adapted the classic feature film model of the heroic story to corporate storytelling.
The CM process model shows (CM stands for content marketing): This definition of storytelling also has its pitfalls. The three-act structural model, Syd Field and others are well-respected – but Hollywood is often not the right shoe size for corporate communications! And with inspiration and wannabes alone it is not enough in practice.
References: 9 Corporate Storytelling: Theorie und Empirie narrativer Public Relations in der Unternehmenskommunikation, Florian Krüger, Verlag: Springer; 10 The Hero with a Thousand Faces; 11 The Writer’s Journey: Mythic Structure for Storytellers.
Storytelling, precise definition
In the battle for the interpretive power of storytelling, it makes sense to start from what is undisputed.
What is undisputed:
If you throw around the word “storytelling” you expect a higher impact. Even if you use it to put the cart before the horse from the tail: it’s a good way to work.
In order to create an effect, in addition to the knowledge of storytelling techniques, you need content that fulfils the following three conditions
- Proximity to the target audience
A story that doesn’t interest the intended audience per se can be told as well as it can be. They don’t give a damn.
In order for the story to work and to maintain a closeness, topicality helps. The closer a story is to the life of the audience, to an experience or a problem or challenge currently felt, the higher the potential relevance.
Often no soul asks the question whether a story can really be told. This is by no means as obvious as one might think. Video and image films have outstanding capabilities – but also limits. More about this: see here.
What cannot be visualized, cannot be put into words and/or pictures is not suitable for storytelling.
The practice-oriented definition of storytelling for companies
This brings us to the following definition:
Storytelling for companies is the emotionalised telling of facts according to the rules of dramaturgy for a chosen target group. The content to be narrated must be subordinated to a desired statement and structured in a meaningful way, without losing credibility.
There are five core elements in the above description:
- The description of the form (implicit in it: genre, dramaturgy, structure)
- The substance
- Impact objectives (desired statement)
- Target group.
Let us take a closer look at some special features:
The thing with the identification figure
Truisms usually have a hard time of it. Even in storytelling. The required closeness to the viewer can be further increased if a question is not only topical but also demonstrated by the example of a reference figure.
If you decide to do this, you have to keep two factors in mind:
Dealing with characters in a film, whether documentary-style or staged as a feature film, requires a high degree of talent at all stages of implementation. From script to direction to production and image and sound editing. That costs.
If the integration of identification figures fails, the image film, commercial or product film can quickly turn into a Punch and Judy show. Especially because reference persons further intensify the question of the narrative perspective, and without which it is impossible.
Professionals can be recognized immediately when storytelling. The same applies to small-track filmmakers.
Storyforming und Storytelling
If closeness, topicality and narrative are given, it is advisable to consider two successive levels in storytelling:
Story forming serves to define the story. What should be told? It is only a matter of determining the content.
The how comes later. Story forming is the chronologically correct way of breaking down the story to the timeline. But be careful: There is no room for gaps and jumps. Because that would take us back to the narrative style (the how).
All events and processes are presented in chronological order as causal chains. One causes the other. Logic and comprehensibility dominate. In a feature film these can also be psychological explanatory patterns.
Once the storytelling is complete, and only then, the dramaturgical toolbox of storytelling is opened. Now the essential question is how the story is told.
The role of dramaturgy
Dramaturgy always has only one function in storytelling: it must help to tell a story as well as possible.
Anyone who watches a video usually already has a certain amount of preconditioning. I sit in front of the TV and expect a commercial. Or click on a video on Facebook. Or get an image film announced.
In all these cases I have an expectation as a viewer. It is the task of the dramaturgy to deal with this expectation intelligently. Beginners and autodidacts often forget that there are far more dramaturgical means than just contrast and surprise.
Each means has its advantages and disadvantages in storytelling. These need to be carefully examined. Telling a story is like clockwork. One cogwheel meshes with the next.
Not everything is a story
This should make it clear that not everything can and must be a story. Storytelling is the right tool when a suitable content can be dramatized. If this is not possible, it makes more sense to refrain from telling a story.
Even short situations can create added value, especially in the form of video clips in social media. The nice thing about it: Unlike storytelling, a situation needs no beginning and no end. It is simple. That makes it authentic.